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Free shipping on all orders over $450
FAQ
Your guide to shopping with Sephra — from placing an order to returns and exchanges.
Refund
We will gladly accept any unworn, unwashed & unstitched merchandise with original tags within 7 Days of purchase for an exchange or refund
Refund will only be issued in a case where same alternative article is not available
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Delivery Charges will not be refunded.
15% Administrative cost and delivery charges will be deducted from the total purchase value.
Refund requests will be processed within 7-15 working days after receiving the returned products.
Delivery
Free Home Delivery for all orders.
All orders may take up to 3-5 working days to be delivered to your doorstep.
Domestic orders could be delivered with a slight delay during ‘SALE’
Shipping & Returns
Domestic orders could be delivered with a slight delay during ‘SALE’
We will confirm every order by phone, email, or SMS before dispatch.
No International orders are taken at this point.
Payment
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FREQUENTLY ASKED QUESTIONS
WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days, we will send you an email to let you know. If we run out of stock permanently, we will remove it from the website.
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Yes, we have made every effort to display the colors and details of our products as accurately as possible on the website. However, since the actual colors you see depend on your screen resolution and display settings, we cannot guarantee that your screen's display of any color will perfectly reflect the exact shade of the product upon delivery.
HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order, you will receive a confirmation email. If you do not receive the email within a few hours, please contact our Customer Service department at +923201563544 for assistance.
IS THIS ORIGINAL OR REPLICA?
Yes, our dresses are 100% original. At Sephra, we manufacture our own products directly from our factory, ensuring premium quality and authenticity. We do not sell replicas — every piece is designed and produced under our brand name. Our prices are set reasonably to reflect fair value, but rest assured, the product you receive will always match the description provided.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM OR INCORRECT ITEM?
We take great care to ensure all items are in perfect condition before dispatch. In the rare case that you receive a faulty or incorrect item, please contact our Customer Service immediately at +923201563544, and we will resolve the issue promptly.